MYLQ Luqman Institute – Terms of Service
By enrolling in our Quran programs, you agree to the terms outlined below:
General Terms
- Each student is entitled to 1 free trial classes (30 minutes each) with a teacher.
- If a student needs to reschedule a class for personal reasons, they must notify us at least 4 hours prior to the scheduled time.
- If a teacher needs to cancel a class for personal reasons, the class will be rescheduled at a mutually suitable time.
- Teachers will wait a maximum of 30 minutes. If the student does not attend within this time, the class will be marked as missed.
- If a student misses a class without notifying the support group on WhatsApp at least 4 hours in advance, the class will not be rescheduled unless there is a valid reason (e.g., sudden illness, death).
- Monthly fees must be paid in advance, during the last week of each month.
- Unused classes may either be credited to the next month or rescheduled within the allowed limits.
- Fees may increase by 6–7% annually, effective at the end of each Gregorian year.
- Students may request a maximum of 3 reschedules per month.
- MYLQ reserves the right to reassign teachers to maintain teaching quality.
- Official holidays include Eid al-Fitr (3 days) and Eid al-Adha (5 days).
- Students must not share personal or payment information directly with teachers.
- Students are expected to maintain respectful behavior. Modest dress is required during classes.
Termination & Withdrawal
- To cancel or pause enrollment, notify us on the support group at least 2 days in advance.
- A full refund is available if requested before classes begin. Once classes start, no refunds will be issued.
- In the case of expense reimbursement, any replacement costs shall be deducted from the reimbursable amount.
Reports, Feedback & Privacy
- Progress Reporting- Class summaries are logged after each session.
- Quarterly reports are available on the student dashboard (January, April, July, October) for students under 16 years old.
 
- Feedback- Our Quality Team will periodically request feedback. Your input is essential for improvement.
 
- Privacy Policy- All personal data is kept strictly confidential.
 




