MYLQ Luqman Institute – Terms of Service

By enrolling in our Quran programs, you agree to the terms outlined below:

General Terms

1. Each student is entitled to 1 free trial classes (30 minutes each) with a teacher.
2. If a student needs to reschedule a class for personal reasons, they must notify us at least 4 hours prior to the scheduled time.
3. If a teacher needs to cancel a class for personal reasons, the class will be rescheduled at a mutually suitable time.
4. Teachers will wait a maximum of 30 minutes. If the student does not attend within this time, the class will be marked as missed.
5. If a student misses a class without notifying the support group on WhatsApp at least 4 hours in advance, the class will not be rescheduled unless there is a valid reason (e.g., sudden illness, death).
6. Monthly fees must be paid in advance, during the last week of each month.
7. Unused classes may either be credited to the next month or rescheduled within the allowed limits.
8. Fees may increase by 6–7% annually, effective at the end of each Gregorian year.
9. Students may request a maximum of 3 reschedules per month.
10. MYLQ reserves the right to reassign teachers to maintain teaching quality.
11. Official holidays include Eid al-Fitr (3 days) and Eid al-Adha (5 days).
12. Students must not share personal or payment information directly with teachers.
13. Students are expected to maintain respectful behavior. Modest dress is required during classes.

Termination & Withdrawal

• To cancel or pause enrollment, notify us on the support group at least 2 days in advance.
• A full refund is available if requested before classes begin. Once classes start, no refunds will be issued.
• In the case of expense reimbursement, any replacement costs shall be deducted from the reimbursable amount.

Reports, Feedback & Privacy

• Progress Reporting

  • Class summaries are logged after each session.
  • Quarterly reports are available on the student dashboard (January, April, July, October) for students under 16 years old.

• Feedback

  • Our Quality Team will periodically request feedback. Your input is essential for improvement.

• Privacy Policy

  • All personal data is kept strictly confidential.